Frequently Asked Questions
Everything you need to know about shopping with NGV Design Store.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. As our collections often feature unique cuts, we recommend comparing our measurements to a similar garment you already own.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all NGV Design Store tags still attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.
How should I care for my NGV designer pieces?
To maintain the longevity of our fabrics, we recommend following the specific care label found inside each garment. Generally, we advise cold hand washing or professional dry cleaning for our premium collections.
Can I track my order once it has been shipped?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.